In an emergency, always call triple zero (000). It’s a free call from any phone, mobile or phone box.

For other urgent medical issues, go to an Emergency Department.

Our Emergency Departments are open 24 hours a day, seven days a week:

Virtual Care – Telehealth is an extension of the services we offer our communities in Northern NSW. It is a secure and easy way to connect with a health professional via videoconference over the internet. A video consultation appointment must be arranged in advance, your clinician will provide you details on how to connect to your session.


Contact your health service and ask how Virtual Care can be integrated into the care you or a loved one is receiving.


myVirtualCare Logo


(Log into your myVirtualCare appointment)


Pexip Logo


(Log into your PEXIP appointment)

Click on the links to find out more:

Access to Virtual Care appointments in Northern NSW Local Health District

myVirtualCare appointment

Pexip appointment

Book a Videoconference Meeting Room (Staff only)


Information for Patients

What is needed to connect to a Virtual Care – Telehealth appointment?

Recommended System Requirements

Preparing for a virtual appointment

myVirtualCare user guide for patients and carers

myVirtualCare online guide

Pexip user guides for patients and carers


What do I do if I want to cancel or change my appointment?
Contact your clinician or health care facility directly if you require your appointment to be changed or cancelled.

Can another person attend my virtual care – telehealth appointment with me, from another location?
Yes! We would like to ensure those who are needed to attend your appointment are included in your care whether they are able to be by your side or not. The person you nominate to join the appointment can connect via video link or as a phone call.

If you would like a family member/carer/friend to join the appointment, please inform the clinic or your clinician to have this arranged.

Are virtual care appointments private and secure?

NSW Health providers can only use platforms that have undergone a safety assessment NSW Health’s virtual care platforms have had safety reviews and testing to ensure they meet our high standards of privacy and confidentiality The same privacy provisions and legislation relevant to traditional appointments apply to all telehealth appointments As with a face-to-face appointment, notes will be taken during the appointment. This will be done by the healthcare providers and will be entered into your medical record, which is also confidential

Information for Clinicians

myVirtualCare log in for clinicians

Help Guides

Recommended system requirements

myVirtualCare Quick start guide for clinicians

myVirtualCare online guide

Steps for setting up and attending a telehealth consultation

Resources for clinicians and their patients

Virtual Care trouble shooting guide


The NSW Telestroke Service provides people across NSW with rapid virtual access to specialist stroke diagnosis and treatment.


Additional Resources

myVirtualCare user guide for patients and carers

NSW Health – Virtual Care

NSW Health – Frequently Asked Questions about Virtual Care

ACI – Information on different virtual care video conferencing platforms

Agency for Clinical Innovation (ACI)


Virtual Care Services Helpdesk: NNSWLHD-VirtualCare@health.nsw.gov.au
Helpdesk available 0800-1630 Monday – Friday
Artwork by Jason King