Navigating the healthcare system can be overwhelming for anyone, but for migrants and refugees, the challenges can be significantly greater.
To bridge this gap, Northern NSW Local Health District has introduced innovative tours designed to help newcomers understand and access essential healthcare services with confidence.
Hosted by our Multicultural Strategies Officer Rita Youssef-Price alongside hospital leaders, these guided tours not only introduce participants to the hospital environment but also build trust, promote cultural safety and offer clear, practical guidance on how to seek care.
“One of the key benefits of these tours is that they familiarise people with the hospital environment,” Rita said.
“It helps them navigate the healthcare system with more ease and confidence.”
From emergency departments to maternity wards, the tours provide an overview of critical services, demystifying the hospital experience and helping participants understand where to go and what to expect.
Key areas such as outpatient clinics, emergency rooms and specialist services are highlighted. Visitors also learn how to request an interpreter, make appointments and seek care without confusion or hesitation.
Before the hospital tour begins, participants attend an informative session led by Rita.
This session covers the basics of healthcare services in Northern NSW. It covers things like Medicare and explains the difference between general practitioners and pharmacists.
It introduces ambulance services and provides insights into modern care options such as virtual care.
A cornerstone of the program is the emphasis on the vital role of interpreters.
Many migrants and refugees speak languages other than English and interpreters are crucial in ensuring safe, clear and respectful communication.
With a Health Care Interpreter Service available across the District, patients are empowered to describe their symptoms, ask questions and understand their treatment options, building trust and improving outcomes.
Rita explained that creating a genuinely welcoming environment is also equally important.
“These tours help break down cultural barriers and address unconscious biases that may exist within healthcare settings,” she said.
“By promoting inclusivity and mutual understanding, hospitals become places where everyone regardless of background can feel safe, respected and supported.”
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BOOK AN INTERPRETER Support migrant and refugee patients by using our Health Care Interpreter Service. To book an interpreter, call 02 4924 6285 for same-day bookings or bookings within three days. This service is available 24/7. |
Pictured
English language students from the Murwillumbah TAFE Adult Migrant English Program recently attended their first tour of Tweed Valley Hospital to familiarise themselves with some of the services available.