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EMERGENCY

In an emergency, always call triple zero (000) for an ambulance. Ambulances are the safest way to be assessed, treated and transported to the right hospital for the care you need.

Triple zero (000) is a free call from any phone, mobile or phone box.

For less severe but still urgent situations, go to an Emergency Department.

There are 12 public hospital Emergency Departments in Northern NSW Local Health District and they are all available 24 hours a day, seven days a week.

Emergency departments are located at:

photo of Kylie and the Maclean rehab team.
Published: 30 Jul 2025

After spending 22 days in the Maclean District Hospital rehabilitation unit following a stroke in November last year, Kylie Peckett knew she wanted to give back. Even before her discharge, she had already made the decision to volunteer.

“I wanted to help the wonderful staff and other patients who, like me, might be feeling lost, sad or confused,” Kylie said.

“I’ve walked the path they’re on now, and I understand how important it is to feel supported.

“The kindness I experienced from both staff and volunteers was integral to my recovery.”

Now volunteering as a Healthcare Helper in the hospital’s rehab unit, Kylie finds fulfilment in encouraging and celebrating each patient’s progress.

“Knowing I can make a difference in someone’s day means everything,” she said.

“Whether it’s a smile, a chat or cheering them on through small milestones, it all adds up to the bigger goal – going home.”

For those considering volunteering as a Healthcare Helper, Kylie shares a heartfelt message.

“Volunteers truly change lives,” she said.

“I’ll never forget my first encounter with a volunteer. They toasted a piece of bread for me at breakfast – and it meant so much.

“On one of my lowest days, I was given a crochet blanket. I teared up thinking of the time and care someone put into making it for a stranger. I still cherish it.”

Outside of volunteering, Kylie enjoys spending time with her family and three dogs and tending to her garden. She’s also studying for an undergraduate certificate in psychology.

When asked about the most special part of volunteering, she said: “It’s the strength of the bonds you form with patients and their families. Those connections are genuine and lasting.”

If you’re inspired by Kylie’s story, click to learn more about becoming a Healthcare Helper volunteer.


Kylie with patient Kevin Walter.


Kylie with her cherished crocheted rug.          


Pictured at top from left:

Kirstie Oughtred, EEN; Murielle Cook, volunteer; Jennifer Barton, NUM; Ally Phillips, Speech Therapist; Kylie Peckett, former rehab patient and current volunteer; Shandon Hardacre, Occupational Therapist; Emma Everingham, Nurse Practitioner.

<< go back to Northern Exposure Issue 7 – August 2025