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EMERGENCY

In an emergency, always call triple zero (000) for an ambulance. Ambulances are the safest way to be assessed, treated and transported to the right hospital for the care you need.

Triple zero (000) is a free call from any phone, mobile or phone box.

For less severe but still urgent situations, go to an Emergency Department.

There are 12 public hospital Emergency Departments in Northern NSW Local Health District and they are all available 24 hours a day, seven days a week.

Emergency departments are located at:

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Published: 03 Nov 2025

Every day, staff lift each other up through thoughtful gestures that make a real difference. Whether it’s a quiet moment of support or going above and beyond for a colleague or patient, these acts help create a more connected and caring workplace.

Here are just a few recent nominations that show how kindness lives in every corner:

Elizabeth Smith – nurse manager, Grafton Base Hospital

Elizabeth (Liz) Smith is known for her unwavering support and willingness to go above and beyond for colleagues across the region. This support has led to two recent nominations. She’s approachable, solutions-focused and always puts patients first, no matter how complex the issue. Her kind nature and collaborative spirit make her a standout leader and a pleasure to work with.

Kate Spencer – nurse, general medical renal and respiratory, Lismore Base Hospital

Kate’s compassion shone through when she calmly supported a delirious patient and their distressed family, ensuring safety and comfort in a busy ward. Her ability to stay present and kind under pressure made a lasting impact. As one colleague put it, “We all need a little bit of Kate in our day.”

Lauren McMillan – IMG coordinator, Tweed Valley Hospital

Lauren quietly makes a difference by fundraising through Containers for Change to keep the JMO lounge stocked with breakfast supplies. Her thoughtful gesture ensures junior doctors have something to eat during hectic shifts. She never seeks recognition but her care and initiative are deeply appreciated.

Arlie Pagotto – clinical information specialist, BreastScreen NSW

Arlie brings dedication, warmth and excellence to every aspect of her role, consistently going above and beyond for clients and colleagues. Her generous personality and commitment to quality outcomes make her a valued member of the BreastScreen North Coast team. She inspires those around her with her professionalism and heart.

Mitchell Goodchild – critical care and emergency nurse, Tweed Valley Hospital

Mitchell is always ready to lend a hand in ICU, even after busy CRN shifts. His calm presence and willingness to step in make a real difference to the team during high-pressure moments. Mitch’s empathy and reliability help create a safer and more supportive environment for patients and staff.

Lisa Whelan – acting nurse unit manager, Tweed Valley Hospital ICU

Lisa leads with positivity and inspires her team to give their best. Her steady leadership and genuine care help create a supportive environment where staff feel valued and motivated. Lisa’s commitment to her team and patients sets a strong example for others to follow.

Renee Marsden – dental assistant, Grafton Aruma Oral Health

Renee consistently supports her team while managing her own busy workload. Her reliability and generosity make her a trusted colleague who lifts others up every day. Renee’s dedication to teamwork helps create a more connected and caring workplace. 

Help us grow the Wall of Kindness

Seen a colleague go the extra kilometre? Nominate them for the NSW Health Wall of Kindness and help us celebrate the everyday acts that make our District a kinder, more connected place to work.

👉 Nominate a colleague today and help us build the Wall of Kindness. (NB: this link is only accessible for NSW Health employees).


<< go back to Northern Exposure Issue 10 – November 2025